Refund policy

30-day money-back guarantee

If ProofLocal isn't right for you, ask for a full refund within 30 days of your payment and we will give you one. You do not need to explain why.

How to request a refund

Payments are processed by our reseller Paddle, the Merchant of Record. Request a refund at paddle.net using the email address on your receipt, or email us at prooflocal.support@gmail.com and we will arrange it for you.

How long it takes

Approved refunds are returned to the original payment method. Your bank usually shows the money within 5–10 business days.

Cancelling

You can cancel your subscription at any time from the billing page in your account. Cancelling stops future payments and you keep access until the end of the period you have already paid for.

Renewals

For a monthly renewal you were not expecting, contact us within 30 days of the charge and we will refund it.